Scheme of Delegation - Handling of Complaints

MOOR END MULTI ACADEMIES TRUST

CENTRAL/CORPORATE SERVICES

LOCAL GOVERNING BODY

PRINCIPAL

Provides guidance and policies with respect to the handling of complaints

Refers complaints received directly to the appropriate person

Is responsible for monitoring statutory compliance in relation to complaints

Receives regular reports from the Principal of all complaints

Is responsible for monitoring complaints and for their handling in line with Moor End MAT guidance

Is responsible for managing and hearing any appeals as part of the complaints process

Receives regular reports on all complaints

Implements the Trust’s policies with respect to handling of complaints

Refers complaints received directly by the Academy to the appropriate person

Is responsible for monitoring statutory compliance in relation to complaints

Deals with and responds to complaints at an informal and Academy level wherever possible